Privacy Policy – Hideout LLC

Effective Date: May 20, 2025
Business Name: Hideout LLC
Business Address: 600 B St, San Diego, CA 92101, United States
Contact Email: info@hideoutvans.com

1. Introduction

Hideout LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when visiting our website, communicating with us, or making a rental booking.

This Privacy Policy explains what information we collect, how we use it, and the rights you have under U.S. and international data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect personal data directly from you when you:

• Browse our website

• Submit a booking form

• Contact us via email or phone

• Subscribe to communications or updates

The information we may collect includes:

• Full name

• Email address

• Phone number

• Driver’s license number and issuing country/state

• Payment information (processed securely via third parties)

• Rental preferences and travel dates

• IP address, browser type, and device identifiers (via cookies)

We do not knowingly collect personal information from individuals under the age of 18.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and confirm your booking

• To communicate with you about your reservation or rental

• To fulfill our contractual obligations

• To provide customer service and respond to inquiries

• To send service-related updates or occasional promotions (opt-out available)

• To maintain internal records and improve our website and operations

• To comply with applicable laws and regulations

4. Legal Bases for Processing (GDPR compliance)

If you are located in the European Economic Area (EEA), we will only process your personal data when we have a legal basis, including:

• Consent – when you give us permission (e.g., marketing opt-ins)

• Contract performance – for processing bookings

• Legal obligation – to comply with tax or insurance laws

• Legitimate interests – to improve our services or detect fraud, without overriding your privacy rights

5. Data Sharing and Third Parties

We do not sell or rent your personal data to third parties.

We may share your information with:

• Payment processors (e.g., Stripe, Wix Payments)

• Insurance providers (as required to fulfill coverage)

• Service providers who assist us with booking management or website functionality

All such providers are contractually bound to protect your data and may only use it for specified purposes.

6. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with applicable legal, tax, or regulatory obligations

• Resolve disputes or enforce agreements

When data is no longer required, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Object to or restrict processing

• Withdraw consent at any time (where applicable)

• Lodge a complaint with a data protection authority (EEA/UK)

To exercise your rights, contact us at info@hideoutvans.com

8. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance user experience

• Understand site traffic and performance

• Offer relevant content and promotions

You may disable cookies in your browser settings at any time. Disabling cookies may limit some site functionality.

9. International Data Transfers

As a U.S.-based company, we process and store data on servers located in the United States. By using our services, you acknowledge that your data may be transferred to and processed in a jurisdiction outside of your own, which may not provide the same level of data protection.

Where applicable, we implement safeguards required under GDPR for international transfers.

10. Data Security

We implement industry-standard security measures to protect your information, including:

• Secure Socket Layer (SSL) encryption

• Secure third-party payment platforms

• Access controls and password protections

• Regular software updates and platform monitoring

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of such external websites. Please review their privacy policies before sharing personal information.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised effective date. Your continued use of our services constitutes your acceptance of the updated policy.

13. Contact Us

For questions or requests related to this Privacy Policy, please contact: info@hideoutvans.com