
TERMS & CONDITIONS
Effective Date: February 20th, 2025.
1. Acceptance of Terms
By renting a van from Hideout LLC ("Company," "we," "our," "us"), you ("Renter") agree to these Terms & Conditions.
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2. Rental Eligibility
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Renter must be at least 25 years old with a valid driver’s license.
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Proof of insurance and a major credit card in the renter’s name are required.
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International renters must provide a passport and international driving permit (if applicable).
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3. Rental Period & Late Returns
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Rentals are charged on a per-day basis. Late returns may incur additional fees.
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Extensions must be approved in advance.
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Failure to return the van on time without notice may result in additional charges and legal action.
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4. Rental Use Restrictions
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Vans may only be driven within California unless otherwise authorized in writing.
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Off-road use, towing, or unauthorized modifications are prohibited.
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The vehicle may not be used for illegal activities or to transport hazardous materials.
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5. Fees & Deposits
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A refundable security deposit is required at the time of rental.
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Additional fees may apply for cleaning, fuel, or damage.
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Payment is due in full before the rental period begins.
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6. Insurance & Liability
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Renter must have personal auto insurance covering rental vehicles.
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Optional insurance coverage may be available for purchase.
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The Renter is responsible for any damage, theft, or loss not covered by insurance.
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Hideout LLC is not responsible for lost or stolen personal belongings.
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7. Breakdown & Emergency Assistance
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In case of a mechanical issue, Renter must contact us immediately for assistance.
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Unauthorized repairs are not reimbursable.
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Towing due to renter negligence (ex: out of fuel, locked keys) is at Renter's expense.
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8. Accidents & Violations
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Renter must report any accidents to us and local authorities immediately.
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Traffic or parking violations incurred during the rental period are the Renter’s responsibility.
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9. Cancellations & Refunds
We understand that plans can change, so we’ve designed a balanced cancellation policy with a sliding scale:
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30+ days in advance: Full refund
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14-29 days in advance: 50% refund
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7-13 days in advance: 25% refund
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6 days or less: No refund
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This policy ensures fairness for both our travelers and our business while keeping our vans available for those ready to explore.
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Pet Policy
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Hideout vans are pet-friendly with no additional pet fees.
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Renters are responsible for keeping the van clean and free from excessive pet hair, dirt, or damage.
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A cleaning fee will apply if excessive pet-related dirt, stains, or damage is found upon return.
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10. Indemnification
Renter agrees to indemnify and hold Hideout LLC harmless from any claims, liabilities, damages, or costs resulting from the use of the rental van.
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11. Governing Law
These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of [County, California].
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12. Contact Us
For any questions regarding these terms, contact us at: info@hideoutvans.com